Meetings Facilities and Services in Riviera Maya
World Class Hospitality with top-notch facilities and services
Enjoy world-class service and genuine Mexican hospitality at Grand Velas Riviera Maya. A wide range of services included or at an additional cost are available at our majestic Riviera Maya resort.
- CONCIERGE
- POOLS
- FITNESS CENTER
- TEENS' CLUB
- KIDS' CLUB
- NON-MOTORIZED ACTIVITIES
- WI-FI INTERNET
CONCIERGE
CONCIERGE SERVICE
The unrivalled service offered at Grand Velas Riviera Maya allows every guest to enjoy a personalized experience throughout the resort. From your personal concierge providing 24-hour service to the warm attention given by your pool and beach concierge while you relax, you will love your experience at our resort situated in the perfect location framed by the Mayan jungle or the Caribbean Sea.
POOLS
Pools
3 Pools, one in each Ambiance
Zen Ambience Pool: Family friendly
Ambassador ambiance Pool: Family friendly
Grand Class Ambiance Pool: Ages 16+
Attire: Bathing suit
FITNESS CENTER
FITNESS CENTER
Our Fitness Centers are conveniently located in the Zen Ambiance and Ambassador Ambiance and are equipped with modern fitness equipment. We also have a daily class schedule; Yoga, Pilates and aerobics to name a few.
Hours: 6:00 am to 10:00 pm
Attire: Sportswear (no bathing suit or sandals)
Age: 16 years and up
TEENS' CLUB
Teens’ Club
This supervised club features a pool table, air and ice hockey table, ping pong, arcade games and a high-tech sound system for playing the latest beats. It is also equipped with a circular bar serving non-alcoholic beverages as well as a karaoke system, lounge area and dance floor.
Hours: 3:00 p.m. – 11:00 p.m.
Attire: Casual
Age: 13 to 18 years
KIDS' CLUB
Kids’ Club
At the Grand Velas Kids’ Club, children can play, make friends and create childhood memories in a safe, friendly environment supervised by highly qualified personnel. Private activities can be arranged with our team at an additional cost.
Age: 5 to 12 years
Attire: Casual
Hour: 9:00 a.m. – 10:45 p.m.
NON-MOTORIZED ACTIVITIES
Non-Motorized Activities
Exclusive beach activities for Groups may be organized at an additional cost. Snorkel, kayak, pedal boats, beach volleyball, soccer and guided stretching are available to all guests.
Schedule: 9:00 a.m. – 6:00 p.m.
Attire: Bathing suit | beach wear
Age: Minors of 16 years must be accompanied by an adult
WI-FI INTERNET
Wi-Fi Internet
Grand Velas Riviera Maya offers free Wi-Fi Internet in-suite and in all other areas of the resort.
- BOUTIQUE
- BUSINESS CENTER
- OTHER SERVICES
BOUTIQUE
Boutique
Two boutiques located at ambiances Zen Grand and Ambassador.
Casually elegant apparel: Variety of men’s and women’s clothing and footwear.
Beach clothing: Bathing suits, beach items, sandals, beach bags.
Jewelry: Semi-precious gem jewelry and locally-made items.
Hours: Open daily from 9:00 a.m. – 10:00 p.m.
Cost: Additional charges apply.
BUSINESS CENTER
Business Center
Located next to the Convention Center, the Business Center is equipped with the latest technology. Industrial plotter – with capacity for up to 36 printouts, high-resolution color scanner, copy machine, laser color printers.
Hours: Open daily from 8:00 a.m. – 9:00 p.m.
Cost: Additional charges apply
OTHER SERVICES
Other Services
Telephone calls: Additional charges apply to individual accounts
Laundry & dry cleaning: Items received before 11:00 a.m. will be returned the same day
Babysitting: Available upon request
Medical services: 24 hours, available upon request
Spa services: Reservations required
