From Our Family to Yours: Heartfelt Customer Testimonials

All of the hotel employees are taking COVID precautions very seriously and doing what's necessary to keep their guests safe. After two weeks here with my groups, a lot of the staff feel like friends. I really hope to be back soon with other groups so that I can see my friends again and share the amazing Grand Velas experience with other clients/attendees. Thanks."

I was hoping you could connect with him and give him the same great rates and service you gave us. Lee, Vicente is the man in charge when it comes to groups and wonderful experiences at the Grand Velas Los Cabos. I will leave it to you gentlemen to take it from here." "

The internal sales staff's flexibility in helping us find alternatives to our original dates and their willingness to continue to support us during this uncertain time demonstrated that Grand Velas was indeed a "true partner". We knew the on-site logistics were going to be huge undertaking given all the new protocols and the many unknown issues we were facing. The team at the resort did an outstanding job making us feel welcome and safe while we enjoyed your magnificent property. I have over 35 years of event experience operating corporate programs in hotels around the world and I found Adan Basurto to be a fantastic asset. His compassion for doing his job is remarkable. No matter what challenge or change came up, COVID related or otherwise, he was the first one to jump in and help us find a solution. Given all the challenges that were thrown at us during a time of uncertainty, this program will be especially remembered because everyone came together at your remarkable property and made it happen despite COVID. All of the attendees were thrilled with the resort and felt that it was a great trip. We have already discussed coming back to Mexico in the future. Best Regards,"

I might have missed made the experience incredible for our group and we can't thank you enough for allowing us to host our event here. Thank you so much, we appreciate you all and this event wouldn't have been possible without all the heard work form your incredible staff. Thank you!"

We had a wonderful experience even though we had the unfortunate event of having one of our guests test positive for Covid. Long story short, they were treated like royalty during their isolation time and the team at the hotel worked with us and them daily and stayed in communication throughout their extended stay. They even had a special celebtation diiner for them with champagne and wine on their last night before returning home. I will recommended this resort and this exceptional partner to my colleagues! Thank you!"

The personal care and excellent communication was second to none. In my many years out running meetings and incentives programs, this is the best service by groups and conventions very impressed with the physical product, however the very personalized service is without made our stay so successful. We Were made to feel welcomed from the beginning of the planning process all the way to the end. I will certainly return with FFN and other groups in the future. Many Thanks to Adan Perla and entire GVRN staff outstanding hotel and extremely well managed + maintained."