As part of the “In the Voice of the Connoisseur” series, listen first-hand from our guests about their experience at Velas Resorts. Hear their stories and discover why they choose our properties for their events and incentive trips.
See what our guests have to say about their Velas Meetings experience.
The Amazing Grand Velas Experience
“I’ve had two programs at the Grand Velas Riviera Nayarit over the past month and they’ve both gone wonderfully! The planning was very smooth because my contact. Adán is experienced, responsive and proactive. The onsite experience for the attendees has been amazing – they are so impressed with the service levels (from housekeeping to waitstaff to the concierge), the quality of the food and the luxuriousness of the suites. All of the hotel employees are taking COVID precautions very seriously and doing what’s necessary to keep their guests safe. After two weeks here with my groups, a lot of the staff feel like friends. I really hope to be back soon with other groups so that I can see my friends again and share the amazing Grand Velas experience with other clients/attendees. Thanks.”Kate Cardoso
What a Charming Property!
“Great that is what we thought but just wanted to be sure! By the way I had the fortune of spending the afternoon at Mar del Cabo last Wednesday, What a charming property!!! I can’t wait to go back!”Mary Clare Darland
“Fantastic – thank you so much Melissa, Truly appreciate all your support and ongoing flexibility through this sourcing/contracting phase. I look forward to making the introductions to our Ops team in the coming weeks as well. Have a great day.”Genny Castleberry
It was a big hit!
“I am just now feeling recovered from our wonderful weekend together with the YPO group. Thank you again for all of the wonderful care and attention you gave our group. It was a big hit! I wanted to introduce you to my dear friend Lee. He and his team at Innovative Dining Group are looking for a location in Cabo for their annual retreat for January 2022. I was hoping you could connect with him and give him the same great rates and service you gave us. Lee, Vicente is the man in charge when it comes to groups and wonderful experiences at the Grand Velas Los Cabos. I will leave it to you gentlemen to take it from here.” “Inbal Gonen
Grand Velas was indeed “a true partner”
“Hello Pilar, I hope you are doing well and that business at the Grand Velas Riviera Nayarit is coming back. The JB/LG program at the Grand Velas Riviera Nayarit Resort January 28-February 2, 2021 and was a huge success. This was probably one of the first travel programs in many months due to the COVID situation and I wanted to let you know that the Grand Velas team did an extraordinary job from start to finish. The internal sales staff’s flexibility in helping us find alternatives to our original dates and their willingness to continue to support us during this uncertain time demonstrated that Grand Velas was indeed a “true partner”. We knew the on-site logistics were going to be huge undertaking given all the new protocols and the many unknown issues we were facing. The team at the resort did an outstanding job making us feel welcome and safe while we enjoyed your magnificent property. I have over 35 years of event experience operating corporate programs in hotels around the world and I found Adan Basurto to be a fantastic asset. His compassion for doing his job is remarkable. No matter what challenge or change came up, COVID related or otherwise, he was the first one to jump in and help us find a solution. Given all the challenges that were thrown at us during a time of uncertainty, this program will be especially remembered because everyone came together at your remarkable property and made it happen despite COVID. All of the attendees were thrilled with the resort and felt that it was a great trip. We have already discussed coming back to Mexico in the future. Best Regards,”Tim Solyst
The resort were absolutely perfect
“From top to bottom, the events, staff, hotel, restaurants, pool, and anything in our around the resort were absolutely perfect. The Staff was outgoing, friendly and incredibly helpful with anything that was asked of them and we couldn’t be more appreciative of how professional and incredible they were to work with. Every department that we worked with from housing, concierge, AV, photography, restaurant staff, housekeeping and anyone that. I might have missed made the experience incredible for our group and we can’t thank you enough for allowing us to host our event here. Thank you so much, we appreciate you all and this event wouldn’t have been possible without all the heard work form your incredible staff. Thank you!”Tim Smith
We look forward to coming back
“We just held our large annual conference at Grand Velas Riviera Maya. The hotel and staff were extraordinary, redefining 5-star all-inclusive service and accommodations. Grand Velas did an impeccable job allowing us to feel safe in a clean and sanitized environment while still reaching their service standards that has defined them. We look forward to coming back to Grand Velas with our groups when traveling to Mexico”Christopher Mconald
Thank you so much for going above and beyond for this group
“Would like to recap on the program: The main 3 reasons for the choice of hotel were: -The allocated no charge conference space and AV capabilities. -The 2×1 promotion for extra meals -Your personal responsiveness and ease of relief from the 16% tax. The group was well taken care of and was able to have a productive meeting, the main objective of being there They loved the food and much appreciated the hard working staff. Hope we can work together in the future on this and other programs”Seda Saldamli Manager, Global Accounts HelmsBriscoe
We did not go wrong! They went over and beyond
“We chose Casa Velas as a preferred boutique style resort for our smaller Media client, and we did not go wrong! The rooms were clean, very comfortable, and the staff was amazing and the proximity to the beautiful downtown made it easy to get out and explore. They went over and beyond to help make our stay enjoyable from check-in to check-out. The service, around the clock, was exceptional as well and we would definitely use this property for future group incentives. We had a wonderful experience even though we had the unfortunate event of having one of our guests test positive for Covid. Long story short, they were treated like royalty during their isolation time and the team at the hotel worked with us and them daily and stayed in communication throughout their extended stay. They even had a special celebration dinner for them with champagne and wine on their last night before returning home. I will recommend this resort and this exceptional partner to my colleagues!”Basia Border, Business Development Manager, Sutton and Associates
We did not got wrong!
“We chose Casa Velas as a preferred boutique style resort for our smaller Media client, and we did not got wrong! The rooms were clean, comfortable, and the staff was amazing and the proximity to the beautiful downtown made it easy to get out and explore. They went over and beyond to help make our stay enjoyable from check-in t check-out. The service, around the clock, was exceptional as well and we would definitely yse this property for future group incentives. We had a wonderful experience even though we had the unfortunate event of having one of our guests test positive for Covid. Long story short, they were treated like royalty during their isolation time and the team at the hotel worked with us and them daily and stayed in communication throughout their extended stay. They even had a special celebtation diiner for them with champagne and wine on their last night before returning home. I will recommended this resort and this exceptional partner to my colleagues! Thank you!”Basia Border, Business Development Manager, Sutton and Associales
“The hotel experience was outstanding and our guests were extremely happy with all aspects of their stay Adan Perla and staff were outstanding and continuously exceeding our expectations. Groups and Conventions attention to detail was right on our group Freedom Financial Network 2022 PAC, were made to feel like we were the guests in hotel. The personal care and excellent communication was second to none. In my many years out running meetings and incentives programs, this is the best service by groups and conventions very impressed with the physical product, however the very personalized service is without made our stay so successful. We Were made to feel welcomed from the beginning of the planning process all the way to the end. I will certainly return with FFN and other groups in the future. Many Thanks to Adan Perla and entire GVRN staff outstanding hotel and extremely well managed + maintained.”Alex P. Dyle, 21th Century Group, INC.
We had a great experience overall!
“Quality of communication, check in process, stay, food, activities through Vallarta Adventure and service was excellent. Also the events were well handled. A special thanks to Isai!”Sunita Mani
The team are amazing!
“Diana and the team are amazing! We were able to adjust timing for events and everything went great”Marik Lingo
Thank you for making this such a successful trip!
Adán: I’ve heard from many of our guest and they all thoroughly enjoyed the trip and had great comments about the resort and the excellent level of service. Thank you for making this such a successful trip. We are looking fordward to repeating our trip again in November 2025Carlton Smith
They know the power of the little moments here and that definitely showed.
Grand Velas Riviera Maya! Wow, I had heard about the “Grand Velas experience” but I was still blown away by the service and attention to detail. The staff here greeted me by name every time I left my suite, gave me a custom mocktail with Brightspot’s logo and colors, and pulled out all the stops with a custom AV and decor presentation, gorgeous Grand Class ocean view room, and dinner at the Cocina De Autor with a 9-course tasting menu that was truly an incredible experience in and of itself. They know the power of the little moments here and that definitely showed.Brie Richards November 29, 2023