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Testimonials
The Amazing Grand Velas Experience
"I’ve had two programs at the Grand Velas Riviera Nayarit over the past
month and they’ve both gone wonderfully! The planning was very smooth because my contact.
Adán is experienced, responsive and proactive. The onsite experience for the attendees has
been amazing – they are so impressed with the service levels (from housekeeping to waitstaff
to the concierge), the quality of the food and the luxuriousness of the suites. All of the
hotel employees are taking COVID precautions very seriously and doing what’s necessary to
keep their guests safe. After two weeks here with my groups, a lot of the staff feel like
friends. I really hope to be back soon with other groups so that I can see my friends again
and share the amazing Grand Velas experience with other clients/attendees. Thanks."
Grand Velas Riviera Nayarit
Kate Cardoso
What a Charming Property!
"Great that is what we thought but just wanted to be sure! By the way I
had the fortune of spending the afternoon at Mar del Cabo last Wednesday, What a charming
property!!! I can't wait to go back!"
Mar del Cabo
Mary Clare Darland
Fantastic
"Fantastic - thank you so much Melissa, Truly appreciate all your
support and ongoing flexibility through this sourcing/contracting phase. I look forward to
making the introductions to our Ops team in the coming weeks as well. Have a great day."
Grand Velas Los Cabos
Genny Castleberry
It was a big hit!
"I am just now feeling recovered from our wonderful weekend together
with the YPO group. Thank you again for all of the wonderful care and attention you gave our
group. It was a big hit! I wanted to introduce you to my dear friend Lee. He and his team at
Innovative Dining Group are looking for a location in Cabo for their annual retreat for
January 2022. I was hoping you could connect with him and give him the same great rates and
service you gave us. Lee, Vicente is the man in charge when it comes to groups and wonderful
experiences at the Grand Velas Los Cabos. I will leave it to you gentlemen to take it from
here."
"
Grand Velas Los Cabos
Inbal Gonen
Grand Velas was indeed "a true partner"
"Hello Pilar, I hope you are doing well and that business at the Grand
Velas Riviera Nayarit is coming back. The JB/LG program at the Grand Velas Riviera Nayarit
Resort January 28-February 2, 2021 and was a huge success. This was probably one of the
first travel programs in many months due to the COVID situation and I wanted to let you know
that the Grand Velas team did an extraordinary job from start to finish. The internal sales
staff’s flexibility in helping us find alternatives to our original dates and their
willingness to continue to support us during this uncertain time demonstrated that Grand
Velas was indeed a “true partner”. We knew the on-site logistics were going to be huge
undertaking given all the new protocols and the many unknown issues we were facing. The team
at the resort did an outstanding job making us feel welcome and safe while we enjoyed your
magnificent property. I have over 35 years of event experience operating corporate programs
in hotels around the world and I found Adan Basurto to be a fantastic asset. His compassion
for doing his job is remarkable. No matter what challenge or change came up, COVID related
or otherwise, he was the first one to jump in and help us find a solution. Given all the
challenges that were thrown at us during a time of uncertainty, this program will be
especially remembered because everyone came together at your remarkable property and made it
happen despite COVID. All of the attendees were thrilled with the resort and felt that it
was a great trip. We have already discussed coming back to Mexico in the future. Best
Regards,"
Grand Velas Riviera Nayarit
Tim Solyst
The resort were absolutely perfect
"From top to bottom, the events, staff, hotel, restaurants, pool, and
anything in our around the resort were absolutely perfect. The Staff was outgoing, friendly
and incredibly helpful with anything that was asked of them and we couldn't be more
appreciative of how professional and incredible they were to work with. Every department
that we worked with from housing, concierge, AV, photography, restaurant staff, housekeeping
and anyone that. I might have missed made the experience incredible for our group and we
can't thank you enough for allowing us to host our event here. Thank you so much, we
appreciate you all and this event wouldn't have been possible without all the heard work
form your incredible staff. Thank you!"
Grand Velas Riviera Nayarit
Tim Smith
We look forward to coming back
"We just held our large annual conference at Grand Velas Riviera Maya.
The hotel and staff were extraordinary, redefining 5-star all-inclusive service and
accommodations. Grand Velas did an impeccable job allowing us to feel safe in a clean and
sanitized environment while still reaching their service standards that has defined them. We
look forward to coming back to Grand Velas with our groups when traveling to Mexico"
Grand Velas Riviera Maya
Christopher Mconald
Thank you so much for going above and beyond for this group
"Would like to recap on the program:
The main 3 reasons for the choice of hotel were:
-The allocated no charge conference space and AV capabilities.
-The 2x1 promotion for extra meals
-Your personal responsiveness and ease of relief from the 16% tax.
The group was well taken care of and was able to have a productive meeting, the main
objective of being there
They loved the food and much appreciated the hard working staff.
Hope we can work together in the future on this and other programs"
Grand Velas Riviera Maya
Seda Saldamli Manager, Global Accounts
HelmsBriscoe
We did not go wrong! They went over and beyond
"We chose Casa Velas as a preferred boutique style resort for our
smaller Media client, and we did not go wrong! The rooms were clean, very comfortable, and the staff was
amazing and the proximity to the beautiful downtown made it easy to get out and explore. They went
over and beyond to help make our stay enjoyable from check-in to check-out. The service, around the
clock, was exceptional as well and we would definitely use this property for future group
incentives. We had a wonderful experience even though we had the unfortunate event of having one of
our guests test positive for Covid. Long story short, they were treated like royalty during their
isolation time and the team at the hotel worked with us and them daily and stayed in communication
throughout their extended stay. They even had a special celebration dinner for them with champagne and
wine on their last night before returning home. I will recommend this resort and this exceptional
partner to my colleagues!"
Casa Velas
Basia Border, Business Development Manager, Sutton and
Associates
We did not got wrong!
"We chose Casa Velas as a preferred boutique style resort for our smaller Media client, and we did not got wrong! The rooms were clean, comfortable, and the staff was amazing and the proximity to the beautiful downtown made it easy to get out and explore. They went over and beyond to help make our stay enjoyable from check-in t check-out. The service, around the clock, was exceptional as well and we would definitely yse this property for future group incentives. We had a wonderful experience even though we had the unfortunate event of having one of our guests test positive for Covid. Long story short, they were treated like royalty during their isolation time and the team at the hotel worked with us and them daily and stayed in communication throughout their extended stay. They even had a special celebtation diiner for them with champagne and wine on their last night before returning home. I will recommended this resort and this exceptional partner to my colleagues! Thank you!"
Casa Velas
Basia Border, Business Development Manager, Sutton and Associales
Outstanding hotel
"The hotel experience was outstanding and our guests were extremely happy with all aspects of their stay
Adan Perla and staff were outstanding and continuously exceeding our expectations. Groups and Conventions attention to detail was right on our group Freedom Financial Network 2022 PAC, were made to feel like we were the guests in hotel. The personal care and excellent communication was second to none. In my many years out running meetings and incentives programs, this is the best service by groups and conventions very impressed with the physical product, however the very personalized service is without made our stay so successful. We Were made to feel welcomed from the beginning of the planning process all the way to the end. I will certainly return with FFN and other groups in the future. Many Thanks to Adan Perla and entire GVRN staff outstanding hotel and extremely well managed + maintained."
Grand Velas Riviera Nayarit
Alex P. Dyle, 21th Century Group, INC.
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